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|MOHAMAD SARUJEE OMAR
Founder of YLC Hospitality Management &
Hospitality Brand Master Brand Geeks Inc.
|Sam Sarujee has been in the Hospitality Industry for the last 50 years, His career has seen him perform practically all Management and Operational tasks and responsibility from Kitchen Personnel, Food and Beverage Manager of Melia Hotel, Resident Manager of De Palma Hotel and Chief Operating Officer of Tadmansori Hotel and Restaurant Sdn Bhd before setting up YLC Hospitality Management.In addition to his wealth in Hotels, Restaurant and Catering management and operations, he is also specialize in Productivity Engineering which covers Mystery Shopping Services, Quality Services, International Organization of Standards (ISO), Halal Consultants for Audit, Training and Application for Hotels and Restaurant and Cost Control. He is also the Director Academic Advisor (TAC) of ASEAN Culinary Academy, Hospitality Trainers in Diploma Certifications for Malaysian Associations of Hotels Training Centre. A Certified Trainer for Ministry of Health Food Handlers SLPM and also combined with Brand Geeks Inc in setting up Brands Geeks Productivity Engineering Services which include the Mystery Shopping System, Mystery Shopper assignment, Menu Engineering and Training for Branding Customer Service by lending expertise, experience and network to the Hospitality needs.Sam Sarujee through his passions of mystery guest productivity improvement and achievemkent is one of the senior contributor of Trip Advisor where he is in the top 2% with latest 39,613 readers and one of the most popular reviewers in Kuala Lumpur with 47 Reviews form 40 cities around the world.|
|Slides : Mystery Shopper – A Tool to Improve Customer Quality Service